Your product was, and still is, the most intuitive thing you’ve ever seen.
The features and functions have been carefully designed and crafted so that they not only satisfy your users' needs, but also provide a great User Experience.
The number of hours spent helping out users was supposed to be minimal.
For some reason, the users just haven’t connected with the product.
Now, instead of forging ahead, your hours each day are spent providing user support.
What’s even more frustrating is that most of the questions you’re seeing are about the same things; over and over again.
The easiest solution was to post a simple FAQ page that let your users support themselves.
Now, instead of spending all your time answering questions, you spend your time modifying and re-deploying your help and support content.
To compound matters, sometimes you forget to make changes and your wonderful support content gets out of synch with the current features. Users end up confused, or even worse – gone.
It would be so easy if you could just make a tool that would allow for dynamic help and support content.
Instead of worrying about no content, or bad content, you could always have the content that you need prepared and ready to go.
Even better, you could make tools that would help you monitor your users changing needs and adapt your content accordingly.
The only problem is that it takes time and resources to make that happen.
Ultimately it becomes a trade-off of adding new features to the product, or spending your time building help and support tools.
Help and support almost always loses out to new features. And why shouldn’t it?
As veterans of the consulting industry and several startups, we know that killer features are what make or break the products.
Whenever our choice is between building features or building help and support tools, we always choose building features. You can’t justify any other course.
Up until recently, every time we would start a new project, we would search one more time in hopes of finding a tool that allows us to easily implement dynamic help and support content.
Sure, there are help desk providers with “solutions”. But, their solutions almost invariably require you to redirect your users to a sub-domain on their site.
Why should you break the walled garden of your beautifully designed web app?
Or, even better, what if you aren’t working on a web app and have an iPhone or Android product? How does a solution on someone else’s site help?
It really doesn’t.
We got tired of not finding any good results. By signing up for Supportify, you’ll have access to the following features:
Create content on the fly with our CMS interface. You give us your content, along with categorizations and any meta-data, and we’ll make sure you can access the latest version wherever and whenever.
Integrate our API easily with your website or application. The Supportify API is based around a RESTful interface with JSON serialized content. This means it works with almost any language on almost any platform (sorry Commodore 64 fans, we can’t help you).
Slice and dice your data however you choose. We know that not everyone wants to retrieve their data the same way, so we’ve built our API to allow filtering and sorting along a variety of parameters. Check out our API documentation for more on that.
Display your content the way you want it. Because Supportify uses a RESTful API, your site can not only load whatever data you want, but it can also display it however you choose. No more destroying the unity of your product!
And that’s not all! We’re constantly working to make Supportify better. In addition, we’re also working on a growing library, of modules that will make implementation a simple matter of loading a module, and being on your way. The future is looking bright!
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